Privacy Policy

Ensign & Linen Services is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website, mobile application, or any of our services (collectively, the “Services”).

By using our Services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal and non-personal information:

a. Personal Information

Full name
Mobile number
Email address
Delivery/pickup address
Location data (via app or browser, with your permission)
Payment details (card type, transaction ID — not full card info)
Feedback, reviews, and customer service communications

b. Non-Personal Information

Device type, model, and operating system
IP address and browser type
App usage data and interaction logs
Cookies and other tracking technologies

2. How We Use Your Information

We use your information to:

Provide, operate, and maintain our Services
Manage bookings, pickups, and deliveries
Process payments and generate invoices
Communicate with you (confirmations, updates, promotions)
Improve service quality, performance, and user experience
Detect and prevent fraud, abuse, or technical issues
Comply with legal and regulatory requirements

3. Sharing Your Information

We do not sell your personal information. However, we may share it with:

Service providers (e.g., delivery partners, payment gateways, IT support)
Legal authorities when required by law or court order
Business partners for joint promotions or new offerings (with your consent)
Successors in case of business merger, acquisition, or transfer

All third parties are required to protect your data and use it only for specified purposes.

4. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

Remember your preferences and improve usability
Analyze usage and performance
Show relevant promotions or retargeted ads

You can disable cookies in your browser settings, though it may affect site functionality.

5. Data Security

We implement industry-standard security measures to protect your data:

Secure data transmission via SSL encryption
Limited access to personal data (on a need-to-know basis)
Secure payment gateways compliant with PCI DSS

However, no method of data transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your data only as long as necessary for the purpose it was collected:

Active user accounts: until account is deleted or inactive for 24 months
Transaction records: retained as per tax and legal compliance requirements
Customer service communications: typically kept for 12 months

You can request deletion of your data anytime (subject to legal limitations).

7. Your Rights & Choices

You have the right to:

Access, correct, or update your personal data
Withdraw consent (e.g. unsubscribe from marketing messages)
Request deletion of your account and associated data
Request a copy of your data (in a portable format, where applicable)

To exercise these rights, contact us at: [privacy@spinbee.in]

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a child has provided us data, please contact us for deletion.

9. Third-Party Links

Our app or website may link to third-party websites or services. We are not responsible for their privacy practices. Please review their policies before providing personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the “Effective Date” updated above. Material changes will be communicated through email or app notifications, where applicable.

11. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact:

Ensign & Linen Services.
Email: support@spinbee.in
Phone: +91 80555 86888