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Terms & Conditions

Welcome to Ensign & Linen Services. These Terms & Conditions (“Terms”) govern your access to and use of our website, app, content, products, and services (the “Services”). Please read them carefully. By using or accessing our Services, you agree to these Terms. If you do not agree, do not use our Services.

1. Contractual Relationship

  • Supplemental or specific terms may apply to particular promotions, events, or service features. Those supplemental terms will be disclosed when relevant and shall form part of these Terms.

  • We reserve the right to deny, restrict, suspend, or terminate your access to the Services immediately if we believe you have materially breached these Terms or do not meet eligibility or compliance standards.

2. Changes to Terms or Policies

  • We may revise, update, or amend these Terms (or any related policy) from time to time for business, legal, or regulatory reasons.

  • If any change materially affects your rights or obligations, we will provide notice (e.g. via email or on our platform) at least 30 days before the change takes effect.

  • Continued use of our Services after such changes means you accept the revised Terms.

3. Privacy Policy

  • Our Privacy Policy (insert link) describes how we collect, use, disclose, and protect your personal information. It is hereby incorporated into these Terms.

  • By using the Services, you consent to our collection and use of your information as described in the Privacy Policy.

4. Payment & Billing

  • We accept payments via cash, cards, digital wallets, net banking, and other approved methods.

  • You may receive an estimate of charges when items are handed over for service (pickup). The final amount will be confirmed upon booking or delivery.

  • Any advance payment must be documented (e.g., via a pickup slip) and acknowledged by the pickup agent.

  • Always keep your original bill, invoice, or receipt for verification at delivery.

  • Express or urgent delivery (if available) may incur extra charges over the standard rate.

  • Please inspect items upon delivery. Any issues (damage, defects, dissatisfaction) must be reported to us within 24 hours; claims made after that may not be accepted.

5. Booking & Service Times

  • Service availability: generally between 8:00 AM to 10:00 PM, all days of the week (unless otherwise stated).

  • You can book using our website, mobile app, or by phone.

  • We may offer free pickup & drop services for orders above a specified minimum value (e.g. ₹349 or as decided by Spinbee).

  • At pickup, you (customer) should count the items and verify them on a pickup slip provided by our agent. Discrepancies reported only after delivery may not be entertained.

  • We aim to deliver items within agreed date/time but are not responsible for delays caused by events beyond our control.

  • Upon receiving items at our facility, we inspect them for pre-existing damage and notify you of any such issues. We are not liable for damages that were already there or that cannot reasonably be attributed to our processes.

6. Compensation, Warranty & Liability

  • Examine items at delivery and immediately report any damage or issues. Claims submitted after 24 hours from delivery will generally not be accepted.

  • We offer a 2‑day warranty from delivery for quality issues (washing, dry cleaning), provided the item has not been used after the service. Warranty claims after this period may not be accepted.

  • Items not collected within 15 days from the date of delivery will incur storage charges (for example 25% of total bill for the next 15 days). If unclaimed beyond 30 days, we may not be liable for loss or damage.

  • We handle with care but cannot guarantee complete stain removal, color fastness, or that certain embellishments/ornamentation will be unaffected. Processing is done at your risk.

  • For loss or damage, our liability is limited: up to a maximum amount (for example, six times the processing cost or a fixed cap, whichever is lower), provided you present the processing/invoice bill.

  • We are not responsible for loss of detachable accessories, items left inside garments (money, jewelry, etc.), or damage due to inherent defects in the fabric.

  • In the case of events beyond our control (force majeure: natural disasters, fire, government actions, etc.), we are not liable for delays, losses or failures to perform.

7. User Accounts, Conduct & Eligibility

  • To use most of our Services, you must register an account, be at least 18 years old (or the legal age in your jurisdiction).

  • You must provide accurate, complete, and current information. Keep your account credentials secure. You are responsible for any activity under your account.

  • Only one account per person (unless we explicitly allow otherwise).

  • Use of Services must be lawful. You may not misuse or abuse the Services or cause annoyance, nuisance, or inconvenience to others.

  • We may require identity proof or other verification as needed, and may deny service if you refuse required verification.

8. User‑Generated Content

  • If you provide reviews, feedback, photographs, or other content (“User Content”), you retain ownership, but you grant Spinbee a worldwide, perpetual, royalty‑free license to use, modify, distribute, display or otherwise exploit such content in connection with our business.

  • You represent that you own or have rights to the content you submit, and that using it will not violate anyone else’s rights or any law.

  • User Content must not be illegal, offensive, defamatory, or violate privacy or intellectual property rights. We may remove content at our discretion.

9. Disclaimer, Limitations & Indemnity

  • Services are provided “as is” and “as available”. We make no implied warranties besides those required by applicable law (e.g., consumer guarantees).

  • We do not guarantee uninterrupted or error‑free service.

  • Our liability for breach of Terms (not involving consumer guarantees) is limited, and we shall not be liable for indirect or consequential losses (lost profit, revenue, data, etc.).

  • Our total liability in any claim will not exceed a reasonable cap (for example the lower of a fixed amount or multiple of the service charge).

  • You agree to indemnify and hold Spinbee, its affiliates, employees, agents harmless from any claims/losses arising from your use of the Services, violation of these Terms, or infringement of third party rights.

10. Dispute Resolution & Governing Law

  • These Terms are governed by the laws of India, excluding conflict of laws rules.

  • Any disputes should be raised promptly (no later than 48 hours after the issue arises).

  • We maintain a complaints mechanism to resolve issues reasonably and fairly.

  • If required, disputes may be referred to arbitration in [City, e.g. Chandigarh] or as agreed mutually. Arbitration, if chosen, shall be final and binding.

  • Proceedings are confidential unless disclosure is required by law.

11. Miscellaneous

  • Notices from us may be via website announcements, email, or other means to your registered address. You may send notices to us via email or our registered office address.

  • You may not assign or transfer these Terms or your rights/obligations under them without our prior written consent. We may assign or transfer our rights under these Terms freely (e.g. to any affiliate or acquirer).

  • If any part of these Terms is held invalid or unenforceable, that part will be severed, and the rest of these Terms will continue in force.

  • These Terms (with the Privacy Policy and any applicable supplemental terms) constitute the entire agreement between you and Spinbee regarding the subject matter, superseding previous agreements.

Contact / Grievance Officer

If you have questions or complaints, or want to report issues (damage, quality etc.), please contact:

Ensign & Linen Services.
Email: support@spinbee.in
Phone: +91 80555 86888